Legal
This Privacy Policy explains how filbet.com collects, uses, stores, and protects the personal data of its users in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and PAGCOR regulatory requirements. Your privacy is not an afterthought at filbet.com — it is a legal obligation we take seriously.
Our Commitment
These principles underpin every data decision filbet.com makes. They reflect our obligations under RA 10173 and our genuine commitment to Filipino players' privacy.
filbet.com tells you exactly what personal data is collected, why it is collected, who it is shared with, and how long it is retained. No hidden data practices. This policy is written in plain English specifically for Filipino players — not buried in impenetrable legalese.
filbet.com collects only the personal data that is strictly necessary for the specific purpose being served — whether that is account registration, KYC verification, payment processing, or responsible gaming compliance. We do not collect data speculatively.
Personal data stored by filbet.com is protected by 256-bit SSL encryption in transit and AES-256 encryption at rest. Access is restricted to authorised personnel on a need-to-know basis. Security infrastructure is reviewed regularly and penetration-tested.
As a data subject under the Philippine Data Privacy Act, you have the rights to access, correct, erase, and port your personal data. filbet.com honours these rights — requests are processed within 15 business days at no charge.
filbet.com does not sell, rent, or trade your personal data to third parties for marketing. Data is shared with service providers (payment processors, game providers, KYC vendors) only under strict contractual data processing agreements.
filbet.com does not keep personal data indefinitely. Retention periods are tied to the purpose of collection and Philippine legal requirements (e.g., AML laws require transaction records for 5 years). Data is securely deleted or anonymised when no longer needed.
filbet.com is operated by a company licensed by the Philippine Amusement and Gaming Corporation (PAGCOR) to conduct online gaming operations in the Republic of the Philippines. filbet.com acts as the Data Controller with respect to the personal data of its registered players and website visitors, as defined under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173).
This Privacy Policy applies to all personal data processed by filbet.com in connection with the operation of its online gaming platform at filbetcom.app, including all games, services, promotions, customer support interactions, and payment transactions.
For data privacy enquiries, please contact our Data Protection Officer using the details provided in Section 15 of this policy.
filbet.com collects personal data through the following channels:
filbet.com processes personal data for the following specific purposes:
Under the Philippine Data Privacy Act (RA 10173), filbet.com relies on the following legal bases for processing personal data:
filbet.com shares personal data with carefully selected third-party service providers who process data on our behalf under binding data processing agreements. These include:
filbet.com is legally required to share player data with the following authorities when required by law or formal regulatory request:
filbet.com does not sell, rent, license, or otherwise transfer your personal data to third parties for their own marketing or commercial purposes. Your data is not a commodity at filbet.com.
Certain third-party service providers — particularly game content providers headquartered outside the Philippines — may process some personal data outside Philippine jurisdiction. Where such transfers occur, filbet.com ensures adequate safeguards are in place, including:
For game providers, personal identifiers shared are limited to anonymised session tokens — your name, contact details, and financial information are never shared with game content providers.
filbet.com retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by Philippine law. Specific retention periods include:
Upon expiry of applicable retention periods, personal data is securely deleted or anonymised in a manner that prevents re-identification.
As a data subject under the Philippine Data Privacy Act, you have the following rights with respect to your personal data held by filbet.com:
You have the right to know what personal data about you is being collected, processed, and retained by filbet.com, and to receive this Privacy Policy upon request.
You may request a copy of the personal data filbet.com holds about you at any time. We will respond within 15 business days and provide data in a commonly used electronic format.
If any personal data we hold about you is inaccurate, incomplete, or outdated, you have the right to request its correction. Updates to core account details (name, birthdate) may require re-submission of KYC documents.
You may request deletion of your personal data where it is no longer necessary for the purposes collected and no legal retention obligation applies. Note that AML and PAGCOR retention requirements (see Section 8) limit erasure of certain data categories.
You have the right to object to processing based on legitimate interest, and to withdraw consent for marketing communications at any time. Withdrawal of marketing consent does not affect processing for account management or legal compliance.
You may request a machine-readable copy of the personal data you have provided to filbet.com, for transfer to another data controller, where technically feasible.
If you believe filbet.com has processed your personal data in breach of RA 10173, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (privacy.gov.ph).
To exercise any of these rights, contact our Data Protection Officer at the details in Section 15. We process all data subject requests at no charge within 15 business days of receipt.
Cookies are small text files placed on your device by the filbet.com platform when you visit. They allow filbet.com to recognise your device, maintain your login session, and understand how the platform is used.
You can manage cookie preferences through the cookie consent banner displayed on your first visit to filbet.com, or at any time through Account Settings → Privacy Preferences. You may also control cookies through your browser's built-in settings — note that disabling strictly necessary cookies will prevent login.
filbet.com implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:
Despite these measures, no internet transmission is 100% secure. You are responsible for maintaining the security of your own filbet.com account credentials. Never share your password or OTP codes with anyone — filbet.com staff will never request them.
filbet.com does not knowingly collect personal data from individuals under 21 years of age. The platform is strictly for adults aged 21 and above, as required by PAGCOR regulations and Philippine gaming law.
If filbet.com becomes aware that a registered account holder is under 21 years of age, the account will be immediately suspended, all personal data associated with it will be reviewed and handled in accordance with applicable law, and the matter will be reported to PAGCOR.
Parents and guardians who believe their minor child may have accessed filbet.com should contact our Data Protection Officer immediately using the details in Section 15.
In the event of a personal data breach that is likely to result in a real risk of serious harm to affected individuals, filbet.com will:
Breach notifications to affected players will be sent to your registered email address and, where appropriate, via SMS to your registered mobile number.
filbet.com may update this Privacy Policy periodically to reflect changes in our data practices, applicable law, or PAGCOR regulatory requirements. When material changes are made, we will notify registered players via email and display a prominent notice on the filbet.com platform.
The "Last Updated" date at the top of this policy reflects the date of the most recent revision. We encourage you to review this Privacy Policy periodically. Continued use of filbet.com following notification of changes constitutes your acknowledgment of the updated policy.
filbet.com has appointed a Data Protection Officer (DPO) as required under RA 10173. You may contact the DPO for any data privacy concerns, data subject rights requests, or privacy-related complaints.
All data subject requests must be submitted in writing with sufficient information to verify your identity before any personal data is disclosed or modified. filbet.com reserves the right to decline requests that cannot be verified or that are manifestly unfounded or excessive.
Privacy-First Gaming
Your personal data is protected by the Philippine Data Privacy Act (RA 10173) and processed only as described in this policy. Join 500,000+ Filipino players at the PAGCOR-regulated platform built for the Philippines. 21+ only.
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